Frequently Asked Questions

We hope you'll find the answers to your roofing questions here. If you don't see your question listed, click the button below to email us.

How long will my existing roof last?

When it comes to the lifespan of a roof, there's no universal answer for this question. If installed correctly (and if roof is unaffected by storm damage) most asphalt shingles should last between 20-50 years, depending on the quality of the roofing products used. If installed correctly (and if roof is unaffected by storm damage), a metal roof could last 50 years to a lifetime, depending on the quality and application of your metal roof. Flat roofs (EPDM or TPO) will last 15-30 years.

 

If you're unsure about the age and quality of your existing roof, or whether your roof has been affected by storm damage, we are happy to come to your home or business and give you a thorough inspection. Roof inspections are always free.

How do I know if my roof has storm damage?

Have you had any storms in your area with high winds? Does your roof have shingles that are missing, shingles that are flipped up or look loose? Have you noticed shingles in your yard? These are all telltale signs that your roof has sustained some wind damage.

 

Has your neighborhood experienced any hail storms? If you're unsure of this question, we can help. We have a way of tracking hail swaths anywhere in NC for the past 8 years.

 

Do you have dark water stains on your ceiling? This is an obvious sign of a leak that might be caused by storm damage to your roof.

 

Can your roof be repaired? Will insurance cover a roof replacement? We can answer all of these questions when we inspect your roof.

Will Carolina Custom Roofing help me file an insurance claim for my roof?

Yes. We work with insurance companies daily and are very familiar with the insurance claim process. We will assess your roof and discuss our findings during your roof inspection. With your permission, we will contact your insurance company, assist with the scheduling of adjusters and we'll even be there to advocate for you during the adjuster's assessment. We aim to make the claim process as easy as possible for our customers.

Is Carolina Custom Roofing insured?

Yes. When shopping for a roofing contractor, make sure they have the right credentials. Carolina Custom Roofing has the following coverage:

          - Bonding Insurance

          - Liability Insurance

          - Workers' Compensation Insurance

          - Manufacturer Certification

          - Material and Labor Warranties

Our installation crews also carry workers' compensation and general liability insurance. We are happy to share copies of our proof of insurance upon request.

Does Carolina Custom Roofing offer financing?

Yes! When you're in need of a roof replacement and insurance coverage isn't an option, financing with Carolina Custom Roofing is! We are proud to have partnered with Hearth to offer you this benefit. You can now pay for your CCR exterior home project with predictable, monthly payments without tapping into your home equity. Get more information on our FINANCING page.

What types of roofing does Carolina Custom Roofing sell and install?

We offer standard 3-tab asphalt shingles, architectural asphalt shingles, metal roofing, standing seam metal roofing, TPO and EPDM flat roofing. 

Can Carolina Custom Roofing help with gutters, siding and other trades?

Yes, we can! Like our roofing installers, we also have dedicated gutter installers. We can install any type of gutters or gutter guards on your home or business. We also have a list of reputable contractors on hand for various exterior home projects. If we don't directly offer the service you need, we are happy to refer you to someone who does!